Trouble Shooting for Fire Extinguishers

Pressure gauge is showing “recharge”?
- Unit has been tested: The green safety tag has been removed. This action voids the warranty. The unit will need to be re-charged or replaced.
- Unit has been used: The green safety tag has been removed. This action voids the warranty. The unit will need to be re-charged or replaced.
- Unit has expired: Eventually the unit will discharge. Unit carries a 6 year warranty from date of purchase.
- Unit has developed a leak: Check to ensure that the green safety tag is still intact. If so, check the date of purchase and if within the warranty period replace the unit.

I opened the box and there was white powder inside?
- Unit has developed a leak and has slowly discharged while in the carton: Check to ensure that the green safety tag is still intact. If so, check the date of purchase and if within the warranty period replace the unit.
- Unit has been activated: The green safety tag would has been removed. This action voids the warranty. The unit will need to be re-charged or replaced.

I have installed the bracket and the straps will not fit the extinguisher bottle?
- The bracket has been twisted: Ensure the bracket is installed on a clean flat surface. Do not over-tighten screws.
- The straps have not been positioned properly: Ensure the straps are around the right way.

I used the Fire Extinguisher and it did not work correctly?
- Unit under pressure: Ask customer to return the unit for testing & evaluation.
- Old unit: Unit should be replaced every 6 years from date of manufacture.
This date can be found stamped onto the underside of the unit.

FAQ’s

Where can I buy QUELL Fire & Safety products?
Quell products are available from most major retailers nationally. Please call our National Sales Call Centre on 1800 654 435 for your closest stockist.

Which Fire Extinguisher should I buy?
Ensure that you purchase a Fire Extinguisher that has been approved by Australian Standards.
You should have a Fire Extinguisher to cover each fire hazard area in your home.
Typically, fire hazard areas include the kitchen, barbeque, garage, car, boat & caravan.

Where should I keep Fire Extinguishers?
In the home, caravan and boat, Fire Extinguishers should be stored close to an exit. That way, if the fire gets out of control, you can still exit safely.
For your car, why not copy what rally and racing car drivers have done for years, by storing a Fire Extinguisher in a secured bracket on the floor, just in front of the driver’s seat. This will assist in providing easy access to the extinguisher, should a fire occur, within your vehicle.

If in doubt, refer to the users manual or contact your local Fire Brigade.