Troubleshooting for Smoke Alarms

Alarm beeps every few seconds – Possible low battery warning.
Our warranty covers the unit only & not the battery. In times of a flat battery the Consumer will have to purchase a new battery.

Alarm beeps every few seconds and the battery has been replaced – Sometimes this can occur if the consumer has accidentally pressed the test button on insertion and the unit has overcharged. To rectify this, ask the consumer to remove the battery & leave the unit for 10 minutes to discharge. Then re-insert the battery ensuring the test button is not being pressed.

Alarm activates but there is no fire – Heat omitted from such things as toasters or an oven door opening can trigger alarms. The best way to rectify this is to re-locate the smoke detector to a position away & out of the air flow of the appliance. Air conditioners can trigger false alarms also. Again, re-position alarm away from appliance.

Smoke is present but the alarm did not activate – Possible battery replacement. In cooking situations where smoke may be present, where there is an open window or air flow from an air conditioner, smoke may not reach the smoke chamber – (Relocate smoke detector)

There are two types of smoke detectors – Ionisation & Photoelectric.
A combination of both should be installed in the home

Ionisation – Detects invisible smoke particles that are created by fast flaming fires.
Photoelectric – Detects slow smouldering fires that create fumes & acrid smoke.

FAQ’s

Where can I buy QUELL Fire & Safety products?
Quell products are available from most major retailers nationally. Please call our National Sales Call Centre on 1800 654 435 for your closest stockist.

Which smoke alarms should I buy?
Ensure that any smoke alarm has the Australian Standards and Activfire marks on it.
Ionisation smoke alarms are ideal for areas prone to flaming fires, such as living and dining areas.
Photoelectric smoke alarms are ideal for areas prone to smouldering fires, such as bedrooms, hallways, lounge rooms & corridors that lead to exits.

Where should I install my smoke alarm?
This is dependant on the shape & size of your home. It is important to locate smoke alarms in or outside the bedrooms. Smoke alarms should be installed in accordance with the instructions.

If in doubt, refer to the users manual or contact your local Fire Brigade.

Smoke Alarms must also comply with the Australian Communications Authority “C-Tick” regulations for Electro magnetic interference.

Look for the following label of compliance on the products:
For more information go to www.aca.gov.au