Expert advice and assistance

Highly trainined technicians available

Operators contactable 24 hours a day 7 days a week

CHUBB SAVES HOME FROM BURGLARY

Mrs E Nand - QLD - Taigum

"Thank you Chubb for saving my home from burlary. I had a monitoring service installed in 2004/2005 and yesterday I got a call alerting me that there was an intruder in my home. Upon checking, our home was broken into, but the perpertrator(s) did not make it past the door, our living room sensor picked up the intrusion which set off the alarm and Chubb subsequently notified me. The Police were in attendance, our insurance arranged for a replacement door, but nothing was removed from the propery becasue the alarm was activated!!! Thank you so much Chubb for the rapid response, the alarm was the deterrent and the perpetrators left immediately. This is the first time we've had a break and enter, but Chubb monitoring saved the day. Well done..going forward, we will be recommending your business to everyone we come across. Thank you and regards".

Abstract from email dated 16 November 2010 
 

INDUSTRY EXPERTISE APPRECIATED

 
Trevor H Bryans - NSW - Concord

"Dear Ms Garnier
Thank you for your arranging a Chubb representative to call on me and discuss and advise on the changes to NSW Police response policy.
I am pleased to advise that Mr Vippen Sami met with me to-day and very clearly briefed me on the changes made by the Police. I was most impressed by Mr Sami's enthusiasm, his knowledge of the products available from Chubb and his very agreeable demeanour. He is certainly an asset to Chubb and will enhance customer relations. Yours sincerely  Trevor H Bryans".

 Abstract from actual letter dated 10 May 2010

OUTSTANDING REPRESENTATIVE OF CHUBB

Mrs Tyndale - NSW - Mosman

"Dear Sir/Madam,
I am writing this note of thanks and commendation to your technician Gavin. Though my problem is not yet fixed, Gavin was extremely thorough and helpful in establishing that the alarm was not to blame for the faulty phone. His manner was very personable and friendly. I usually don't write letters each time I have house issues, but in this case I felt that Gavin is an outstanding representative of Chubb and this should be recognized. Sincerley Mrs Tyndale".

Abstract from actual letter dated 20 May 2010



OPERATOR ASSISTS OVERSEAS CUSTOMER

Name withheld - ACT

"On 12 May at about 8:45 a.m  Australian time, my home alarm system gave a false warning. I was overseas at the time and rang for advice to help me sort a couple of things out. The person who took my call was named Aaron (I don't know his last name). Aaron's assistance was absolutely first-class. I could not speak highly enough of his professionalism and helpful manner".